Archive for September, 2010

Another use for duct tape?

Thursday, September 30th, 2010

Following is the body of an e-mail I received from a friend and APhA member. She thought I would enjoy the story.

I thought I knew all the reasons why folks join APhA (thus the reference to duct tape—there’s always another use for duct tape), but I learned a new one today.

Tom,

I thought you would love this one.

A friend of mine’s dad is a nonpharmacist, but has been an APhA member for over 20 years. He is a biologist by training, but has an intense curiosity and interest in medicine. He originally joined because he reached out to APhA for information regarding my friend’s brother’s medications for schizophrenia. APhA was the only organization that took the time to provide him with resources and information, and as a result, he has been a member ever since.

Last week, he had a successful kidney transplant and is recovering well. In fact, according to my friend, he is literally enjoying his hospital experience way too much. He loves interacting with his pharmacist about his meds. He said, “Now, I presume that you are a member of the American Pharmacists Association.” She sheepishly said no, but he told her that he would put her in contact with me to join. Have not heard yet, but I will let you know.

Great story!  In case you are wondering, his name is [withheld].

I’ll follow up with our biologist member and wish him well in his recovery.

Good Neighbor Pharmacy

Monday, September 27th, 2010
IMG_0271

Here’s a shout-out to the Good Neighbor Pharmacy (GNP) owners who achieved top honors in the J.D. Power and Associates 2010 U.S. National Pharmacy Study, released September 21. The study, now in its fourth year, measured customer satisfaction with pharmacies in two segments: brick-and-mortar and mail-order. The study includes chain drugstores, supermarkets, and mass merchandisers. Five key factors that contribute to customer satisfaction with brick-and-mortar pharmacies were examined, including prescription ordering and pickup process, store, cost competitiveness, nonpharmacist staff, and pharmacists. Among chain drugstore pharmacies, GNP ranked highest in customer satisfaction, followed by Health Mart and The Medicine Shoppe Pharmacy.

Pictured here is the audience of owners and AmerisourceBergen Corporation/GNP leadership and staff, in whose meeting I participated last week at National Harbor in Maryland. We talked about the Affordable Care Act and opportunities for innovation in practice. It was a real treat for me to spend some quality time with them.

Perspectives of a new pharmacist—does this sound familiar?

Friday, September 24th, 2010

Recently I received a story from a young pharmacist who is practicing in a chain pharmacy. I believe her story is not unlike that of many others who are fairly new in practice. I appreciated her thought process, and thought I would share an excerpt:

I have recently been thinking about my career and my goals for the future … I had to make some choices. Did I want to work in an independent pharmacy or in a chain pharmacy? Did I want to be a staff pharmacist or did I want to be a manager? Where did I want to live? All of these decisions had to be made at the same time, and quickly.

I chose to be a pharmacy manager in a chain pharmacy in a rural state. Now that I have worked for 1 year, I am re-evaluating the decisions I’ve made. I definitely don’t regret any of my decisions; I just have time to think about them now. During my first year as a pharmacist, there were a lot of growing pains. The day I received my license, I instantly became a pharmacist. I was expected to know exactly what to do, and to do it perfectly, because pharmacists work on a zero-error standard.

In my first year, I made mistakes. A lot of them. Some were medication errors. When I made my first medication error, it crushed me. I started to second-guess my ability and worth as a pharmacist. Then, over time, I realized that I am only a mere mortal, and as long as I give my very best every day, everything will be fine. I am not the first pharmacist to make a mistake, and I will make more mistakes in the future. That’s life. Some of my mistakes were related to managing my technicians, which is a whole other world that they do not teach you in pharmacy school. Many community chains have management programs, but I was not given any official training. Pharmacy managers have two sets of rules to follow, including pharmacy law and store policy, and differences between them cause confusion. Managers have to handle scheduling, personnel issues, and disciplinary action, on top of daily pharmacist responsibilities, and do all of it while getting Mr. Smith’s prescription finished in 5 minutes because he is yelling at you and he has to catch the next bus. Lesson learned: being a pharmacist is stressful.

Maybe it was not the wisest decision to be a manager right out of pharmacy school; however, sometimes options are limited. In my situation, other pharmacists were older than I and probably more qualified to be a manager, but they lacked the desire. Not everyone is a leader, and that’s okay. I am glad that I am the manager; it gives me the power to implement changes that make my pharmacy better and more efficient.

Having worked for a year, I have also had time to experience the good parts of being a pharmacist. Like when a patient thanks me for calling the doctor to change his prescription … He is happy that I took a minute to help him out and change his prescription cost from more than $100 to $10. Or when I am helping a patient find the garlic tablets and I ask what prescription medications she is taking. She tells me she takes warfarin, I explain that the garlic tablets can increase her bleeding risk, and she has a moment of realization. I could go on, but you know what I mean when I say it is very fulfilling for a pharmacist to make a therapeutic intervention that improves patient care.

So as I re-evaluate my decisions, it turns out that the negative and the positive aspects of my job are pretty evenly balanced. I am left to consider my goals for the future. In community pharmacy, the world beyond the role of the pharmacy manager is more business-focused than patient-focused; that is not what I want. Because I want to stay involved with direct patient care, it feels that I have already peaked in my career at age 25.

That realization that I may have peaked is kind of depressing; however, it is not true. Having given it some careful thought, I realized that a career path should not be a single vertical line. It should have many side branches, kind of like a tree. A plain tree trunk with no branches is probably dead and is definitely not bearing fruit. A tree with many branches full of green leaves is alive and fruitful and beautiful. That is what I want my career to be.

So, I need to add more branches to my tree. I need to explore different pathways to achieve my goals. I can be a preceptor and share my knowledge with students. I can write pharmacy articles like this one. I can join pharmacy organizations like APhA, the National Community Pharmacists Association, state organizations, alumni associations, and advocacy groups. I can volunteer for local health care initiatives. I can do community service. I can find ways to improve my day-to-day routine. I can do anything I want to do with my career. I don’t have to be the stereotypical disenchanted pharmacist who just doesn’t care anymore, works for 30 years just going through the motions, and never realizes her full potential. I don’t have to end up as a dead tree with no branches who eventually burns out from stress.

My career goals are simple. I want to do something I can be proud of. I want to share my experiences and knowledge with others. I never want to stop learning. If I can accomplish those three things, I will be able to say that I had a fulfilling career. My tree had a lot of branches. How many branches are on your tree?

Motivation to change?

Friday, September 17th, 2010

There are lots of reasons why people make changes in their lives or their careers. The drive to try something new can be a significant motivator. Similarly, but for a much more negative reason, downsizing at a large company forces many to figure out “what’s next” involuntarily. For entrepreneurs, it can be maturation of one business and an interest in growing the existing business or launching a new idea. As I learned in business school, business cycles are just that—cycles—with ups and downs. Currently, and for some time, purchasing of prescription drugs has consolidated to the point where now the government and a few large payers purchase the majority. Their collective-buying approaches continue to aggregate purchasing power and thus push reimbursement for product costs lower—approaching actual acquisition costs for health care providers.

We’re not alone in the world. At the end of August, I met with my counterparts from countries around the world at the International Pharmaceutical Federation meeting. My takeaway was that there is a meltdown of the pharmacy business model underway all around the globe. Countries that had pharmacy ownership and margin protections and whose citizens are afforded national health coverage have implemented severe austerity measures in the face of the world economic downturn. As a result, pharmacists in these countries, like us, are looking for ways to survive. I’ve run enough pharmacies to know that you can’t make losses on sales of products up on volume. The answer isn’t selling more medications.

Like us, many nations’ pharmacists are turning to the provision of a higher level of patient care and services as the answer. So, as pharmacists consider their businesses, practices, and careers, I believe patient care services will be a keystone. As I shared with my colleagues in Europe, I don’t believe there is any turning back—the bridge from the past that we crossed to get here is no longer there. Whether you’re self-actualizing at the top of Maslow’s hierarchy of needs or considering change out of fear, there are opportunities ahead. Our organization is focused on helping pharmacists differentiate with services and cope with the change. Hang on—we’ll take the ride together!

Promoting pharmacists’ services on Capitol Hill

Thursday, September 16th, 2010

On Tuesday, members of the APhA Board of Trustees, together with members of the National Alliance of State Pharmacy Associations (NASPA), blitzed Capitol Hill to share insights and information with Members of Congress. We sought to retain the support for and protect the provisions in the Affordable Care Act for the pharmacists’ services that we fought so hard to secure. We reached 47 congressmen and senators in a very productive day. Just as was the case when we promoted our common sense approach to health care last year in the legislative process, we found support on both sides of the aisle and in both chambers for medication therapy management (MTM). However, the legislation only authorizes, but does not appropriate, funds; with this season’s elections underway, things could change. We wanted to be sure our message wasn’t lost.

The primary focus of the Capitol Hill visits was to gain support for the initiation and funding of the MTM Grant Programs (Section 3503). These grant programs would help establish pharmacist-provided MTM programs, providing increased patient access to these important services that improve the quality of care and reduce overall costs, particularly in the treatment of individuals with chronic illnesses.

I hope you’ll take the time to read what we’re up to on Pharmacist.com. In addition to maintaining your membership in both APhA and your state pharmacy association, we encourage you to check out APhA’s Advocacy Key Contact Network and complete the form to join the network.

I’m also writing a blog post on motivation to change. There’s a connection. I hope it makes sense to you.

Thanks to all of you who let me know you’re reading my blog.

Dextromethorphan controls—too much, too soon!

Wednesday, September 15th, 2010

An FDA panel voted against requiring prescriptions for medicines containing dextromethorphan.

NBC Nightly News (September 14, “‘Robo-tripping’ prompts possible FDA restrictions,” 2:23, Brian Williams) reported that in “a decision that surprised some people late this afternoon,” and “despite an alarming number of teenagers who are using common over-the-counter cough medicines to get high,” an FDA panel “considering whether or not to recommend a prescription to buy them has decided that is not a good idea for now.”

The Associated Press (AP) (September 15, Matthew Perrone) added that the panel “voted 15-9 against a proposal that would require a doctor’s note to buy medicines containing dextromethorphan, an ingredient found in more than 100 over-the-counter medications.” Many FDA panelists also “said making the drugs prescription-only would go too far—creating an enormous amount of extra work for doctors and pharmacists.” The AP also noted that there has been a nearly 70% rise in emergency department visits between 2004 and 2008 due to dextromethorphan.

ABC World News (September 14, 3:39, Richard Besser, MD) added, “The FDA must still decide whether to accept today’s recommendation from their panel to keep these medicines non-prescription. But it’s very likely that they will.”

Bloomberg News (September 15, Molly Peterson) added that DEA asked FDA to review OTC drugs containing dextromethorphan, noting that “DEA can’t add dextromethorphan to its list of controlled substances unless the FDA recommends that it do so.” MedPage Today (September 14, Emily P. Walker), a CNN health blog (September 15, Val Willingham) and the ABC News website (September 15, Jane E. Allen) also covered the story.

As I read this story, I was struck by how many pharmacists deal with this every day, and what contributions we have to make to ensure safe use of “DM.” I side with the advisory panel on this one. Sending DM to Rx-only status is “too much, too soon.” There are better ways to utilize pharmacists in the safe management of cough medicines than to restrict them to prescription use only.

Why do we care about REMS?

Tuesday, September 14th, 2010

Risk Evaluation and Mitigation Strategies (REMS) are safety programs required by FDA to ensure consumers are protected from known risks associated with certain medications. Historically, REMS have been applied to the most “dangerous” meds, and the intensity of the REMS program required has been a function of the level of risk the med poses. Components of REMS may include, for example, MedGuides, patient registries, educational programs for patients, physicians, or pharmacists, leaflets, and “hard stops” to ensure certain lab tests are completed. APhA takes great interest in these programs because practicing pharmacists should play an essential role in patient use of these medications, yet pharmacists are often left out of the planning or the programs themselves. In my view, lack of standardization or attention to workflow issues can lead to higher patient risks, more confusion for health care practitioners, and a missed opportunity for pharmacists to play a greater role.

On October 6 and 7, APhA is hosting a REMS Stakeholder Meeting here in Washington, DC. Our goal will be to develop consensus around a set of principles that FDA could use to guide the work it does with “sponsors,” or the manufacturers who seek approval of their medicines for use in the United States. The timing is important because FDA has been actively engaged in developing greater clarity and standards (for which we have lobbied for years) for REMS. We seek greater standardization so that, for example, if a patient registry is required, a pharmacist could use the demographic data already contained in a pharmacy management system to create the entry for a specific patient, thus improving workflow for both the prescriber and the pharmacist while making life simpler and safer for patients as well.

APhA also seeks appropriate payments for the added yet essential work that must be performed to maintain REMS programs and patient safety. We reason that payments for such activities would not create conflicts related to “steering” a patient toward a particular medication because that particular one has a payment available. The selection of the product would typically have already occurred in most instances. There may be circumstances where a pharmacist, working under a collaborative drug therapy management agreement, might select those products, but again, the selection is guided by a protocol.

Not all pharmacists or pharmacies will be interested in participation in every REMS program. However, we believe every pharmacy should have access to every drug product available. If there are requirements for safe use, any pharmacy or pharmacist should be allowed to qualify.

FDA will be listening. This is an opportunity for pharmacists to play a greater role in patient safety by assuming greater responsibility and authority in the management of products requiring REMS. As pharmacy continues to increase the level of patient services provided, the addition of REMS is a logical next step. We expect the number of products required by FDA to use a REMS program will continue to increase as well. We invite you to share any thoughts you have about your own experiences or opinions, ideally in advance of our REMS conference next month. We would love to factor in your views.

What does 2215 mean to me?

Sunday, September 12th, 2010
Tom Menighan's 1st Day at APhA - 7/1/09
The APhA staff stands in front of our headquarters at 2215 Constitution Avenue.

We’re in the middle of a Board of Trustees meeting, so I’ve been in the APhA building about 12 hours a day from Friday to today. And I’m not alone. With me are an incredible group of volunteers whom our membership elected to provide leadership, advice, and fiscal oversight of your association. They also help us to make sure we are relevant as a membership organization by focusing on the right issues, providing the right services, and creating the right opportunities for you.

Don’t tell anyone, but once in a while during long meetings, my mind wanders a bit. This afternoon, I started thinking about what being at 2215 Constitution Ave. in Washington, DC, means for APhA. I can’t cover the entire topic here, but I can say APhA means value to the profession of pharmacy. For every membership paid by a pharmacist, we generate $1,567* in services to members. These services take many forms, including tangible things like “free” CE, Pharmacy Today, JAPhA, JPharmSci, and Pharmacist.com and its tremendous content. We also lead several coalitions in order to help pharmacy organizations work together to solve our problems collaboratively. Our advocacy work on Capitol Hill and with numerous regulatory agencies like FDA, CMS, the Agency for Healthcare Research and Quality, and others is an essential part of protecting your profession and, more importantly, ensuring that the public gets the full value of their pharmacists’ services.

For us, 2215 and Pharmacist.com are an important part of our work, giving us a platform to represent you with policy makers who have a tremendous impact on your daily professional life. You can be proud, as I am, of the people who work here on your behalf, as well as the many, many volunteers who contribute their time to make your profession great. Thanks for reading. I’d better go. I’ve got to get back to the Board meeting.

*Update, 9/17: We received a question about how I arrived at the $1,567 number: a $235 membership, divided by 15% (the percentage of APhA’s revenues that come from memberships) = $1,567. APhA puts everything it takes in back into the profession in one way or another. All of our advocacy, programs, publications, research, training programs, etc. are built around what’s best for pharmacists and their patients, and largely based on what our members tell us.

JAPhA commentary on pharmacists in chronic care

Thursday, September 9th, 2010

The evidence is clear! Pharmacists as patient coaches improve outcomes of care.

In 2007, an article was published in Current Diabetes Reviews that provided a meta-analysis of data regarding the impact and effectiveness on care outcomes for patients with diabetes when pharmacists and other nonphysician health care practitioners have the autonomy to work with patients and to make treatment decisions based on protocols. Since that time, the evidence continues to mount, including in our own Diabetes Ten City Challenge, according to an article last year in JAPhA.

In the Sept./Oct. issue of JAPhA, Michael Posey, BPharm, and Maria Tanzi, PharmD, describe this evidence and a “model for the future of primary care” that involves pharmacists, nurse practitioners, specially trained nurses, and physician assistants working in collaboration with physicians and under appropriate protocols to fulfill significant gaps in primary care as physicians struggle to keep up with demand.

These articles are worth a read as you consider current and future contributions you will make in your practice. We will continue our collaborative efforts with organized medicine, as working together, the evidence is clear—our patients have much to gain from increased activity, better nutrition, and improved adherence. With our coaching, maybe we can reduce the negative impact of the coming epidemic in diabetes.

Days of Learning

Friday, September 3rd, 2010
APhA Days of Learning 2010
In the final exercise of the two days of learning, APhA staff constructed bicycles.

Like many of you, we’ve had to become very prudent in our spending to be sure we’re growing, living within our means, and continuing to provide member value every day. As a result, we’ve asked staff to do more while cutting many of the training programs we’ve offered in the past. Earlier this summer, we held two days of learning for staff at APhA to fill in the gaps left when we reduced training. We provided skill workshops for various software programs that staff use every day but have often learned on the job. And we conducted a number of team-building exercises designed to facilitate collaboration by having staff members in various departments work with folks outside their normal daily routines. The final exercise involved team-based competitions to build bicycles (see photos) that we then donated to Big Brothers and Big Sisters in the area for kids who wouldn’t otherwise have a bike.

If we’re to be as effective an organization as possible, we must be efficient in how we work.  I am pleased to say that I believe the two days we just allocated were well-spent. We accomplished our goals. I’m very proud of our team for working every day to make pharmacists’ contributions to patient care more valuable. And, as always, I’m grateful to our members for their support of our efforts.

APhA Days of Learning 2010
Four kids were invited to APhA Headquarters to choose their own bike, surprising staff.