Archive for the ‘Pharmacy Practice’ Category

Talking MTM and the clinical role of pharmacists at CMS

Tuesday, October 27th, 2009

On Friday, I went to the Centers for Medicare & Medicaid Services (CMS) to meet with CMS top leadership ─ Acting Administrator Charlene Frizzera and several of her key Medicare staff. I had the opportunity to introduce her to APhA, our top priorities related to Medicare, and the clinical role of pharmacists. We highlighted APhA’s MTM resources, our support for the expanded MTM provisions in the 2010 Medicare Part D plan year and the CMS proposed rule (released the day before), and our interest in working together with CMS to address MTM implementation challenges, both in the current Medicare program and in new provisions that may be a part of health care reform.

I’ve heard from many MTM practitioners that inconsistencies among various billing systems are one of the biggest challenges we face in broad deployment. Thus, I was pleased that the CMS staff was interested in better understanding MTM billing and documentation challenges and in helping to address these issues. CMS seemed interested in working with us to improve the situation with the plans.

We also highlighted the success of pharmacists providing immunizations and using this model to expand beneficiary access to preventive services, such as diabetes screening. I appreciated that CMS recognized that the clinical role pharmacists could play is limited by the lack of Medicare Part B status. CMS also acknowledged “provider status” as being a big lift.

CMS appreciated that APhA expressed our support for e-prescribing while continuing to point out the challenges with the quality of e-prescription and the time that pharmacists spend fixing or clarifying e-prescriptions. We will continue to explore ways to work with CMS and other stakeholders on e-prescribing quality improvement.

We also used the opportunity to express to CMS our support for efforts to reduce medication waste through utilization management (first-fill) techniques. I also noted the need to work together to ensure that such initiatives in any practice setting work for patients, pharmacists/pharmacies, and CMS.

We’re staying close to CMS and working hard to be there when regulators begin to focus on whatever bill the White House ultimately signs regarding health care reform.

Are you ready for community pharmacy practice standards?

Friday, October 16th, 2009

You are invited to read my editorial in the October Pharmacy Today, due to arrive on your doorstep any day and available online. Since before I returned to APhA staff in February, I’ve been monitoring various groups’ interest in the creation of standards for community pharmacy practice. Some will call them best practices, while others will speak of accreditation of either pharmacies or pharmacists. I’ll share with you that at least three national organizations, none with a pharmacist membership, are interested in the creation of these standards.

The 2015 Vision for Pharmacy, put forth by the Joint Commission of Pharmacy Practitioners, “sees” pharmacists as autonomous and accountable for outcomes. To get there, I argue that we must take a leadership role as a profession and establish our own standards, rather than waiting for it to be done to us. In my editorial, I challenge you to think about that. Are you ready?   By writing this editorial, I intended to stimulate discussion, and I invite you to comment here. While I editorialize a bit — that’s my job — I am really very interested in what you think.

Should pharmacists immunize?

Friday, August 21st, 2009

A number of pharmacists commented on my blog the other day about novel H1N1 influenza immunizations. Thanks to all of you who responded. This is a great way to have a dialogue with colleagues.

Some of the comments questioned whether pharmacists should immunize in the first place. Let me address a few of the points made to provide some clarity. Pharmacists are not generally “forced” to immunize. However, many pharmacists (80,000 trained in the US by year’s end using APhA programs) have seen both the public health and the professional benefits offered by this service.

In APhA’s discussions with the various governmental entities (CDC, Homeland Security, FDA, others) involved in preparations for H1N1 immunizations, we are seen as equals with other health professionals and also as having tremendous advantages in providing access to the 100 million plus (big number) of Americans who those groups hope will be immunized against H1N1. America needs our help — else the mass immunization program will have barriers that turn people away and people may die.

To answer the question above regarding compensation, see my note above about being seen as equals. This will not be a windfall for any health care providers, but it is an opportunity to bolster our collaborative spirit and to be fairly compensated in the process.

Let’s keep the dialogue going. If you are a pharmacist doubtful of the need or wisdom to become an immunizer, have a conversation with a few folks who already provide this service before dismissing it as a possibility for yourself. As always, thanks for participating in the blog.

Pharmacists are a critical part of vaccine pharmacovigilance

Wednesday, August 19th, 2009

A study from today’s JAMA, while not directed at pharmacists, illustrates our important role not only as immunizers but as information sources for our patients and the public at large. The JAMA article points out that during the first couple of years of marketing of Merck’s quadrivalent human papillomavirus recombinant vaccine (Gardasil), more than 12,000 adverse events (including 32 deaths and numerous other serious adverse events) were reported to the CDC’s Vaccine Adverse Event Reporting System (VAERS) . Based on 23 million administrations of the vaccine since its licensure, this comes out to a rate of 53.9 reports per 100,000 doses distributed, a level that led CDC and FDA to conclude that the vaccine is safe and continued use is in the best interests of Americans.

I see this as a good time to remind immunizing pharmacists of our role as patient information providers. APhA has been promoting and educating pharmacists as immunizers for years. We also maintain the most up to date information on www.pharmacist.com and via the Immunization Listserve. If you are not currently on the list, you can send Mitch Rothholz an email and you will be included.

We also have an important role to play in making sure that our nation’s health authorities have adequate information on which to base their decisions. Without that, the products that we supply and administer to our patients could be the wrong ones, and our long-term credibility as the drug experts on the health care team would be in jeopardy. Be sure you are doing all you can to help your patients and your professional colleagues to contribute to our databases that are so important in pharmacovigilance efforts.

Iowa and Tennessee Pharmacy shows us how it’s done!

Monday, August 17th, 2009

If you want to see effective political action, check out the Iowa Pharmacy Association’s work with Rep. Dave Loebsack (D-IA). The Congressman will be visiting 10 pharmacies in his district this week to check out the provision of MTM as well as to discuss access and cost issues in health care reform. IPA has worked with Lobesack’s staff throughout the 111th Congress to provide information on important pharmacist services.

Also, recently the Tennessee association was effective in getting MTM services covered in their state Blue Cross plans.

I was challenged by one of our members recently to “walk the walk” by offering our own APhA staff MTM services. We took the challenge seriously and are now negotiating with our plan to be a better example for employers.

August is about over! Have you visited your Congressman or Senator?  The town hall meetings could use a dose of pharmacists’ insight!

Insights on pharmacists and patients

Friday, August 14th, 2009
APhA & Procter & Gamble, on the terrace.

APhA and Procter & Gamble Healthcare Consumer Institute executives on the APhA terrace.

On Thursday, APhA staff members participated in a discussion with folks from Procter & Gamble’s Healthcare Consumer Institute, a group within P&G that conducts ongoing research of consumers and pharmacists. We spent several hours learning from each other. While the company’s research corroborates our own—that consumers truly value pharmacists’ recommendations—I thought I would share, with P&G’s permission, two key perspectives that resulted from their work. These perspectives suggest that we have some work to do, but that if we do it, the outcomes could be quite fulfilling.

The first is the “Patient Current Pharmacy Experience,” which I take as a challenge to improve. Understand that this is a blended perspective based on interviews and surveys of thousands of consumers:

“My prescription is fulfilled, but I’m not. I’m not always sure what I’m going to encounter at the pharmacy. I don’t know if my prescription will be correctly filled on time. It’s such a busy place, I feel like a number there. I feel retail pharmacists are the medicine experts, but I’m not confident I can comfortably ask my questions. If they knew me, they would know my needs and be able to meet them.”

The second perspective is a blend of observations from hundreds of community pharmacists and is considered the “Pharmacist Current Reality”:

“I had dreams of making a difference in people’s lives. But now my life is so routine. I just wish they understood the complexity and importance of being a pharmacist. Unfortunately, I’m trapped by routine. I’m trapped by the business and feel beat up by patients and the system. I just wish I could help people more.”

While there were many positive perspectives shared, the two blended “averages” above are important for us to consider. I returned to the APhA staff to commit the rest of my career to helping pharmacists make a difference by becoming increasingly relevant in patients’ lives. Expanding opportunities to provide MTM is a key part of that. Challenging pharmacists and their employers to redesign workflow that gets their fingers off keyboards and in front of patients gets us there. Pounding Congress to include us in health care reform as service providers gets us there. The list goes on.

If you are reading this, chances are you are one of the pharmacists making a difference every day. But I’m sure you feel elements of the “average” above. Just know that I know and that we’re working hard to continue the changes that will place pharmacists front and center in primary care. Please continue to share your stories with me about how you are making a difference. Thanks for reading.

If you want to immunize with novel H1N1 vaccine, read this…

Wednesday, August 12th, 2009

If you are a community pharmacy pracititioner interested in providing novel H1N1 vaccine to your patients this fall, you should advise your local public health office now of your interest.  APhA recently surveyed our members and determined a high interest, which validated our place with public health. We are working with Department of Homeland Security, NACDS, the Association of State and Territorial Health Officers, Centers for Disease Control and Prevention, National Alliance of State Pharmacy Associations, NCPA, and other immunization stakeholders.  We are developing streamlined systems for pharmacy’s involvement.  Please monitor www.pharmacist.com for updates.

Novel H1N1 influenza immunization: Your important role

Friday, July 31st, 2009

We are hearing more and more about the significant impact that H1N1 influenza could have on our population as schools across the nation begin new terms in the next few days and weeks.  We know that this particular strain can affect even the healthiest young people—in fact, this group is affected more frequently than the elderly that we more commonly think about for seasonal influenza. The number of “candidates” for immunization this fall will exceed 100 million.  We know through APhA immunization programs that about 80,000 pharmacists have been trained to administer immunizations. We also know that four manufacturers are gearing up to produce sufficient supplies of H1N1 vaccine. CDC and FDA do not yet know whether one or two H1N1 administrations will be required, but in any case, the stress for access will be significant.

Our team is meeting with CDC to determine the best ways to help meet the pandemic issues we will face with respect to novel H1N1 influenza. Meanwhile, if you are an immunizing pharmacist, please consider how you can help. If you are not yet trained, consider getting trained through your schools, state associations, or other certificate programs. Let’s get ready to show the world how pharmacists can make a difference!

Warriors receiving excellent care from pharmacists

Friday, July 24th, 2009
Photo courtesy of
Soldiers practice physical therapy at the Center for the Intrepid, Ft. Sam Houston, TX, on Nov. 17, 2008. Army photo by D. Myles Cullen (released)
courtesy of Flickr user ‘Army.mil’
On Wednesday, I had the privilege to visit Ft. Sam Houston, Brooke Army Medical Center (BAMC) and the Intrepid National Armed Forces Rehabilitation Center.  I was hosted by LTC Stacia Spridgen, PharmD, Director, Dept. of Defense Pharmacoeconomic Center.  I met with a number of pharmacists, including LTC Robert “Chris” Conrad, PharmD, Assistant Director, Pharmacy and CPT Todd Reeder, Pharmacy Officer at BAMC.
Hosting me for a Command Briefing at BAMC was COL Thirsa Martinez, PharmD, Director of Pharmacy and Deputy Commander for Allied Health.  To quote one of her staff, this lady is exactly the right person to lead this team at BAMC.
Colonel T, as she likes to be called, briefed me on overall operations, and then we toured the hospital where injured or ill troops are taken care of.  Warriors whose homes are west of the Mississippi generally find their way to BAMC.  I spoke with several young men, each of whom has an inspirational story to tell.  As a country, we are truly blessed to have these VOLUNTEERS in service to us all.
I also had the opportunity to visit the Intrepid rehab center, named for the fearless approach these warriors have toward their challenges and the lives they rebuild while patients there.  I met a truly unique pharmacist, Julie Liss, PharmD, who serves the Ortho and Rehab Department at Intrepid.  She works with Warriors on their medication regimens, which are often complex and challenging, to ensure that these men and women get their best shot at managing their meds within the context of the lives before them.
In short, I was blown away with the level of commitment and excellent pharmacy services being provided to troops and families from all military and VA families in San Antonio, but also to troops in theater throughout the world.  The level of coordination provided by LTC Spridgen’s group to assure our troops in theater have their medications when and where they are needed, with a level of complexity well beyond typical pharmacy operations, was remarkable!
It was clear that the pharmacists in our country’s service in San Antonio are meeting their mission of Dedication, Duty, and Service.  Thanks from all of us civilian pharmacists, and prayers to all of our troops in harm’s way.

On Wednesday, I had the privilege to visit Ft. Sam Houston, Brooke Army Medical Center (BAMC) and the Intrepid National Armed Forces Rehabilitation Center.  I was hosted by LTC Stacia Spridgen, PharmD, Director, Dept. of Defense Pharmacoeconomic Center.  I met with a number of pharmacists, including LTC Robert “Chris” Conrad, PharmD, Assistant Director, Pharmacy and CPT Todd Reeder, Pharmacy Officer at BAMC.

Hosting me for a Command Briefing at BAMC was COL Thirsa Martinez, PharmD, Director of Pharmacy and Deputy Commander for Allied Health.  To quote one of her staff, this lady is exactly the right person to lead this team at BAMC.

Colonel T, as she likes to be called, briefed me on overall operations, and then we toured the hospital where injured or ill troops are taken care of.  Warriors whose homes are west of the Mississippi generally find their way to BAMC.  I spoke with several young men, each of whom has an inspirational story to tell.  As a country, we are truly blessed to have these VOLUNTEERS in service to us all.

I also had the opportunity to visit the Intrepid rehab center, named for the fearless approach these warriors have toward their challenges and the lives they rebuild while patients there.  I met a truly unique pharmacist, Julie Liss, PharmD, who serves the Ortho and Rehab Department at Intrepid.  She works with Warriors on their medication regimens, which are often complex and challenging, to ensure that these men and women get their best shot at managing their meds within the context of the lives before them.

In short, I was blown away with the level of commitment and excellent pharmacy services being provided to troops and families from all military and VA families in San Antonio, but also to troops in theater throughout the world.  The level of coordination provided by LTC Spridgen’s group to assure our troops in theater have their medications when and where they are needed, with a level of complexity well beyond typical pharmacy operations, was remarkable!

It was clear that the pharmacists in our country’s service in San Antonio are meeting their mission of Dedication, Duty, and Service.  Thanks from all of us civilian pharmacists, and prayers to all of our troops in harm’s way.

Health Care Reform Progress

Wednesday, July 15th, 2009

Today was a major step forward in getting pharmacists medication therapy management (MTM) services recognized as an essential part of health care reform.  As reported in the New York Times, “Voting on strict party lines, the Senate Health, Education, Labor and Pensions Committee approved a bill on Wednesday to revamp the nation’s health care system, as Democrats said that the legislation held the promise of more universal health coverage and more effective and affordable medical care while Republicans argued that the measure was unaffordable and would lead not to better care but to the denial of it.”

Also yesterday, House Democrats unveiled their revised version of health care reform Tuesday, offering a proposal that includes a government-funded health insurance option, requires both individuals and employers to participate, and taxes the wealthy to help cover costs.

APhA has worked very hard to ensure MTM is recognized and that our provisions remain intact through the legislative process.  The approval of the proposal by the HELP comittee and bipartisan support of those provisions is a very positive sign.  Please be sure to touch base with your representative in August while they are home and share your support.