Archive for the ‘Medication Therapy Management’ Category

Reading the Plain Dealer, pitching MTM to your newspaper

Tuesday, December 14th, 2010

Recently a great article about medication therapy management (MTM) services was published in Cleveland’s Plain Dealer. The article was an in-depth look into some of the newer services being offered by pharmacists, and highlighted how pharmacists are helping the Ohio community.

Many of the pharmacists quoted in this article have close personal ties to APhA. Dan Krinsky and Curtis Black are both working closely with members of APhA’s staff to expand patient access to MTM services throughout Ohio. And Dan is the editor of the Handbook of Nonprescription Drugs, published by APhA.

Articles like this leave room for an open dialogue about medication check-ups with your patients. The public does read these articles, which APhA and state associations like the Ohio Pharmacists Association (in this case) work hard to get placed. It’s up to pharmacists to capitalize on these opportunities and use them to open up that dialogue with your patients. One suggestion would be to post these types of articles in areas where people can read them while they wait, then ask them if they have any questions about your services.

Now, what about pitching to your newspaper the new pharmacy services available in your area? This approach works best if you are promoting a service, not a business—so approaching as a local MTM collaborative would work well. Find a few other local pharmacists who might be interested in talking about MTM services and pitch a newspaper together.

The key to any successful article is engagement on the part of the sources, the reporter, and the reader. A source must be engaging to a reporter for the reporter to make a story engaging to her editor and the public. This commitment must continue even after an article is completed, as a pharmacist still has the opportunity to engage the public about the article after it has been published and read.

Remember, if you love what you do, a good “elevator speech” can make all the difference. Consider three points the maximum and be prepared to make them frequently. When pharmacists get involved as coaches, costs go down and quality goes up.

I like what the American Heart Association has to say

Tuesday, November 30th, 2010

The American Heart Association (AHA) is pursuing an agenda to promote “health factors” that I think every practicing pharmacist can support. In our daily practice, we have opportunities to talk with patients about these factors, not just episodically, but over time. The message of AHA President Ralph Sacco, MS, MD, FAAN, FAHA—that the key to health is prevention and that collaboration is essential—resonates well with our mission. We can help promote the simple messages, as well as the complex ones that incorporate motivational interviewing. I’ve shared the link below to Sacco’s presidential address at AHA’s Scientific Sessions 2010 in Chicago, and I recommend that you check it out.

AHA’s seven health factors are ideal levels of cholesterol, blood sugar, and blood pressure, nonsmoking, and appropriate weight, physical activity, and diet. As “life’s simple seven,” according to AHA, they lead to less cardiovascular disease and fewer strokes. In his presidential address on November 14, Sacco said, “We’re not only urging the avoidance of risk factors, in fact, we’re calling them ‘health factors,’ not risk factors. It may seem like semantics, but we believe that will motivate people to understand and embrace the benefits of healthy living. … I believe diet will be the toughest to achieve. In fact, our nutritionist and epidemiologist experts struggled to identify a realistic approach to diet.”

Can you hear me now?

Tuesday, November 23rd, 2010

Recently, our Government Affairs group received an e-mail from a member. The writer raised a topic that I’ve often heard in my 23 years of hanging around APhA. But today our circumstances are a bit different. I’ll set the stage with the blinded e-mail below, and then follow with some thoughts and data:

I hope this isn’t a dumb question but I’ve been thinking about it a lot lately in trying to market my own services. Have the stakeholders (meaning the coalition of national pharmacy organizations collaborating on health care reform) ever talked about launching a marketing/public service campaign targeting patients about how pharmacists can help them? It has occurred to me that it would be helpful to create a demand from patients for MTM [medication therapy management] and other clinical services to really help our case. Any thoughts on this? Is that outside the scope of government affairs?

Media buys are very expensive. Getting the public’s ear for free is an art. We’ve done what I think is a reasonable job over the years, but it could always be better. More recently, though, we’ve seen our efforts paying off. We are often told, “We need a public relations campaign for pharmacy; the message about what pharmacists have to offer just is not reaching the consumer.”

Well, we have news for you. While you are working, consumers are getting messages about the importance of talking to your pharmacist on TV and radio, in print, and online in blogs and elsewhere. I’d like to share some examples with you from recent media activities by APhA to promote American Pharmacists Month (APhM) and let you know about our ongoing efforts to reach out to consumers to promote pharmacists’ services and the importance of talking to your pharmacist.

Evidence indicates that consumers are increasingly turning to pharmacy as a source of information about their medications, OTCs, immunizations, and more. While I know how busy you are, let’s make sure that we do our part to engage consumers and let them know how accessible we are.

Take a look below at some of the astounding statistics showing what APhA is telling patients about how you can help.

Results of recent APhM satellite media tour
APhA member Adam Welch and staffer Kristen Binaso conducted a series of media interviews in support of APhM: Know Your Medicine—Know Your Pharmacist.

Message: “Listen to your pharmacist”—when it comes to prescription medicines, strict compliance is THE key to good health.

  • Interviews conducted: 23
  • Times interviews aired: 339
  • Number of separate outlets: 189
  • Potential audience reached: 2,786,925

*Please note interviews are still being shown, and statistics are still being compiled.

Notable interviews included:

  • “Get Connected with Conn Jackson,” which has an audience of approximately 20,000 viewers
  • HealthRadio.net, which has an audience of approximately 550,000 listeners
  • “The Daily Buzz,” a syndicated TV show that aired the interview in more than 30 markets across the nation
  • WOFL Fox 35 in Orlando, FL
  • WJXT in Jacksonville, FL
  • KJTV Fox 34 in Lubbock, TX
  • KUSI in San Diego

Pharmacists in the media
APhA also maintains working relationships with major stations to work as a source for segments on pharmacy services. Pharmacists have been featured in recent segments with Dr. Oz on “Good Morning America” and “The Doctors.” Millions of viewers, including policy makers, have seen these messages:

Recent APhA news releases about pharmacy services

APhM Live From New York 2010
Nearly 150 New York–area pharmacy students from 10 schools gathered outside the major morning shows in their white pharmacy coats to promote the “Know Your Medicine—Know Your Pharmacist” campaign. Students received airtime on “Good Morning America,” “The Today Show,” and “The Early Show.”

Finally, how would you feel about the services you have to offer consumers being highlighted in on the CBS Super Screen in Times Square throughout the holiday shopping season, including on New Year’s Eve? Stay tuned.

As promised, here are pictures of the APhA adverstisement in Times Square and the ad video.

Stuck in the middle with you

Tuesday, October 19th, 2010

Well I don’t know why I came here tonight
I got the feeling that something ain’t right
I’m so scared in case I fall off my chair
And I’m wondering how I’ll get down the stairs
Clowns to the left of me
Jokers to the right, here I am
Stuck in the middle with you.

Stealers Wheel, “Stuck in the middle with you”

“Stuck in the middle” is where community pharmacy is right now. Whether you’re a staff pharmacist or management, we’re stuck with each other, so we have to find ways to make it work. The “it” is the challenge we have to meet the public’s growing demand for medications delivered to patients together with information and services to help patients use those medications effectively and safely. Margins on products have dwindled as austerity measures by states are implemented, managed care payers have leveraged purchasing power into lower cost reimbursements, and reference pricing (average wholesale price/average manufacturer price/actual acquisition cost) continues to change. At the same time, we’ve seen training, systems, and demand grow for the provision of pharmacists’ services (medication therapy management, immunizations, and various chronic disease management programs, for example). But demand for services is growing faster than compensation for those services. As a result, pharmacists and their employers are feeling the pinch.

Pharmacists feel it when they’re asked to fill hundreds of prescriptions per shift, provide immunizations on demand, make outbound calls to promote adherence with patients and to do so with less technician help because management just saw another big contract pricing level get cut. And pharmacists are feeling less respected as the supply of pharmacists has increased and employers find positions are easier to fill.

As you know, APhA has members from every corner of the profession, so we hear from all sides about the above challenges. We’re the association of pharmacists—for pharmacists. As your association, we are doing everything we know to advance medication use and improve patient care by creating and promoting new opportunities for pharmacists, from new roles and access as primary care providers to electronic health records (EHR). Access to EHR will improve care and facilitate documentation that will lead to additional reimbursement for our services. We’ve proven that if pharmacists get involved in medication use, quality goes up and costs go down.

We don’t mind being “stuck in the middle with you,” but we’re eager to find solutions that keep our profession growing and relevant to patient care. I’ve talked with enough pharmacists to know the frustration level is rising for those who go home exhausted and unfulfilled. And the urgency is rising as well for those investing in and building the capacity to provide pharmacy services. We all are working to ensure sufficient revenues begin to flow for the services being provided.

One thing we learned in our work in the APhA Foundation with HealthMapRx and the Diabetes Ten City Challenge was that it takes large groups of patients enrolled in programs in a pharmacy to make the services financially viable. Without that critical mass, the cost per service is prohibitive and disruptive to workflow. I believe we’re currently in that middle state. We are growing the numbers to a point where compensation for a specific service can fully support that service, but the process is painfully slow. During this growth period, there will be a lot of grinding it out for both pharmacists and management. We must work together to address workflow and patient safety issues until compensation allows sufficient support staff and pharmacists dedicated to those services. Right now, pharmacists are split four different ways as we build demand for services and promote improved adherence.

I would ask pharmacists to hang in there and to be as constructive and creative as possible to address workflow issues. Management: Please do your best to stay aware of and attendant to the challenges you are asking your pharmacist to meet. Pharmacists only have patients’ best interests in mind.

If readers will send best practices to us, we’ll spread the word so your fellow pharmacists can benefit. As technology continues to facilitate product delivery, our profession must succeed as a provider of services. We will only succeed if we work together.

Promoting pharmacists’ services on Capitol Hill

Thursday, September 16th, 2010

On Tuesday, members of the APhA Board of Trustees, together with members of the National Alliance of State Pharmacy Associations (NASPA), blitzed Capitol Hill to share insights and information with Members of Congress. We sought to retain the support for and protect the provisions in the Affordable Care Act for the pharmacists’ services that we fought so hard to secure. We reached 47 congressmen and senators in a very productive day. Just as was the case when we promoted our common sense approach to health care last year in the legislative process, we found support on both sides of the aisle and in both chambers for medication therapy management (MTM). However, the legislation only authorizes, but does not appropriate, funds; with this season’s elections underway, things could change. We wanted to be sure our message wasn’t lost.

The primary focus of the Capitol Hill visits was to gain support for the initiation and funding of the MTM Grant Programs (Section 3503). These grant programs would help establish pharmacist-provided MTM programs, providing increased patient access to these important services that improve the quality of care and reduce overall costs, particularly in the treatment of individuals with chronic illnesses.

I hope you’ll take the time to read what we’re up to on Pharmacist.com. In addition to maintaining your membership in both APhA and your state pharmacy association, we encourage you to check out APhA’s Advocacy Key Contact Network and complete the form to join the network.

I’m also writing a blog post on motivation to change. There’s a connection. I hope it makes sense to you.

Thanks to all of you who let me know you’re reading my blog.

JAPhA commentary on pharmacists in chronic care

Thursday, September 9th, 2010

The evidence is clear! Pharmacists as patient coaches improve outcomes of care.

In 2007, an article was published in Current Diabetes Reviews that provided a meta-analysis of data regarding the impact and effectiveness on care outcomes for patients with diabetes when pharmacists and other nonphysician health care practitioners have the autonomy to work with patients and to make treatment decisions based on protocols. Since that time, the evidence continues to mount, including in our own Diabetes Ten City Challenge, according to an article last year in JAPhA.

In the Sept./Oct. issue of JAPhA, Michael Posey, BPharm, and Maria Tanzi, PharmD, describe this evidence and a “model for the future of primary care” that involves pharmacists, nurse practitioners, specially trained nurses, and physician assistants working in collaboration with physicians and under appropriate protocols to fulfill significant gaps in primary care as physicians struggle to keep up with demand.

These articles are worth a read as you consider current and future contributions you will make in your practice. We will continue our collaborative efforts with organized medicine, as working together, the evidence is clear—our patients have much to gain from increased activity, better nutrition, and improved adherence. With our coaching, maybe we can reduce the negative impact of the coming epidemic in diabetes.

Looking for patients? Get your MTM practice “on the map!”

Thursday, August 19th, 2010

Several of my recent blogs have shown how consumers and the marketplace are warming to medication therapy management (MTM). If you’re ready to make the connection with real patients, then we have a website you need to see.

APhA and the Academy of Managed Care Pharmacists have teamed up to create a locator map that shows MTM practitioners in every state. Don’t be a needle in the haystack—make yourself easy to be found by managed care, patients, and other pharmacists who want to learn how you’re doing it.

Below, I’ve provided easy steps to get yourself on the map! What are you waiting for?

APhA and the Academy of Managed Care Pharmacy offer a great way to “get connected” through the AMCP/APhA MTM Connections®. APhA member pharmacists are able to create a profile so that managed care insurers who contract with pharmacists to provide MTM can identify and contact them. Pharmacists can search the database of managed care payers to identify the names and contact information of payers contracting with pharmacists in their state. The site also offers a database of searchable annotated bibliographies of published articles and reports on MTM and other patient care services.

Being listed as a pharmacist provider in the AMCP/APhA MTM Connections® database is a valuable APhA member benefit!

APhA member pharmacists can register their profile by:

  • Logging-on to MTM Central located at www.pharmacist.com/MTM
  • Clicking on the AMCP/APhA MTM Connections® icon in the Featured Items Section (right hand column of main page)
  • Clicking on Create a New Profile (Pharmacist)
  • Entering  your APhA Member ID
  • Completing all requested information
  • Hitting submit

Not an APhA Member?  Not a Problem?

  • Join APhA today by visiting www.pharmacist.com/join
  • Go to AMCP/APhA MTM Connections® as above
  • When completing profile check box for “Awaiting new APhA Member ID”

Trifecta: Pharmacy is pouring it on

Monday, August 16th, 2010

If the two New York Times articles I blogged about recently were not enough, now comes another very positive mention of pharmacy in the media. This third article in our trifecta is not from the consumer media—it’s directly from the American Medical Association (AMA).

In a posting today on the website of American Medical News, Ardis Dee Hoven, MD, Chair of the AMA Board of Trustees, writes: “The AMA recognizes the important contributions that pharmacists provide to patients in institutional and community settings, and at [a recent] meeting, it was evident that our pharmacist colleagues saw value in developing further collaborative partnerships with us in drug and disease management.”

I’ve previously shared information about our work with AMA on Collaborative Drug Therapy Management (CDTM) agreements, and this editorial is just the latest—but not the last—fruit from our efforts. Hoven recounts in her article how CDTM has worked so effectively in hospitals and clinics. She cites her own experiences in Lexington, KY, as an example:

“Every day in the hospital and other controlled settings, such as my own outpatient HIV clinic, physicians and pharmacists work together, and we value those relationships. In the community, some of us also participate in both formal and informal collaborative practice agreements, and have for years. These agreements can, but do not necessarily, include management and monitoring of medications, patient counseling and adherence counseling.”

Such efforts need to be extended in the community, Hoven writes, because “50% of patients may not take their medications as prescribed, and as many as 25% never fill their prescriptions.” She adds: “This, of course, ricochets back onto physicians and hospitals, with costs estimated at more than $100 billion in caring for people who get sicker because they did not obtain their medications or did not follow their prescribed treatments.”

Our hats are off to all the pharmacy practitioners who had a hand in creating this spate of positive news, including those who work with Hoven in the Bluegrass Care Clinic. As an association, our job at APhA is to call attention to the great things pharmacists are doing every day, promote those good works to others, and advocate for a system that recognizes pharmacists’ contributions. You make it easy!

If you’re not already an APhA member but you believe in this mission, we hope you’ll join us today. The future for pharmacists is bright, but not certain. With your help, the voice of pharmacy is collectively that much stronger. Do your part today, so that we can be even more effective in ours!

Doubting pharmacists, read on

Monday, August 16th, 2010

For any pharmacist in America who is not convinced that APhA and our profession are on to something by training thousands of pharmacists in medication therapy management (MTM), take a look at this New York Times article published this weekend.

“Pharmacists Take Larger Role on Health Team” describes from a consumer’s view what folks are seeing increasingly in pharmacies throughout America. I wish I could just paste the entire article into this blog—it’s one of the best presentations in the mainstream media of pharmacy’s new services that “reflect the expanding role of the nation’s pharmacists in ways that may benefit their customers and also represent a new source of revenue for the profession.”

The article focuses on Barney’s Pharmacy in Augusta, GA, where owner Barry S. Bryant and pharmacist David Pope offer classes on managing disease with medications, diet, and exercise. The pair have created their own education company, CreativePharmacist.com, to teach others how to begin offering such services, the Times reports.

Reporters Reed Abelson and Natasha Singer, with whom APhA worked for some time to provide contacts and sources, also interviewed Fred Eckel, Executive Director of the North Carolina Association of Pharmacists, about the Asheville Project, and Michelle Chui, of the University of Wisconsin–Madison, who “said that pharmacists do not want to compete with doctors, but merely provide more information ‘so the physician has a more in-depth picture.’”

Abelson and Singer wrote, “This evolving use of pharmacists also holds promise as a buffer against an anticipated shortage of primary care doctors.”

A photo with the story shows pharmacists Brittany and Stephanie Bryant leading chair aerobics classes at Barney’s Pharmacy. In a second article in the Times, Singer describes the two generations of Bryants who work at this pharmacy, including dad Barry, those two daughters, and their older sister, Vanessa Hoffman.

Hats off to those pharmacists, pharmacies, and health plans profiled in the stories.  We’re proud of you!

Medication therapy management: Patients will reimburse you

Monday, August 9th, 2010

If you are wondering what your next strategic move should be in your community pharmacy practice, and if you are not currently providing medication therapy management (MTM) privately to patients, I have a testimonial to share with you from one of our members. This information is applicable whether you practice in chain, independent, ambulatory care, or clinic pharmacy, or see patients every day in some other type of pharmacy.

I am moved to share this quotation from a member with you because it is concise and speaks to a couple of the FAQs I get when speaking to pharmacists about starting their own MTM practice—part time or full time.

What about physician support? Will patients pay fair office fees?

Dr. MA e-mailed this to me yesterday after referring Mr. M to me:

“Mr. M is a lovely person (so is his wife). You can do so very much for them.

“Glad you are with me on this case. M”

This physician has asked me about my rates previously. She was kind enough to include an estimate of my fee in the conversation with her patients. I say kind because we have grown a respectful relationship. She wanted to know my rates so she would not misspeak. How many times have physicians misquoted a prescription price, leaving us with egg on our faces?

When a physician refers MTM patients to us in this way, the patients are ready to go by the time they call us. No PR needed. If they call with a realistic price in mind, the question about fee disappears.

When Mr. M spoke with me, he did not ask questions (not that I mind them). He said with determination, “I want a thorough assessment of my medicines, including drug interactions and any education you think that I need. So let’s schedule it.”

I wanted to share this because a version of this happens to me all the time.

Physicians are ready for us to participate. Consumers are ready to pay appropriately for it out of pocket!

When I did my homework to decide on fee level many, many years ago, I wanted my fees to approximate what I have to pay my lawyers, accountants, and architects. Do not undervalue the importance of pharmacology in today’s world.

There is no longer any need to hold off starting your own MTM practice, even with one or two cases a month.

I totally agree with this pharmacist. With the passage of the Affordable Care Act, changes are coming.

Your first move could be as simple as having a professional sign printed that offers your medication review and counseling services on appointment for a stated fee. I’ve been suggesting to pharmacists that it’s time to connect with local physician practices. Talk with them and their management about ways to respond as medical homes begin getting “built.” Talk in concrete terms, in many states via a collaborative practice agreement, about how you can support their practice and help keep their patients on their medicines.

How can you share medical records for the benefit of your patients? Your pharmacy management system vendor may be able to help, as can the practice management system vendor for the prescribers you talk with. Approach the company in a collegial way.

You have a lot to offer! As anyone in practice knows today, it’s a competitive world. If you don’t make the connection soon, someone else might.