Archive for the ‘Health Care Reform’ Category

Season’s greetings. What a year!

Thursday, December 23rd, 2010

Season’s greetings from the staff and leadership of APhA. Hopefully, this blog post is the last “official” thing I do before going into full holiday mode and taking a break for a few days.

As I think about the past year, one word comes to mind: collaboration. I’m so proud of our team and the energy we spend on promoting collaboration wherever possible. We’ve actively pursued joint efforts on the policy front; on the Hill; with our colleagues in other national organizations, including medicine and nursing; with consumer groups; with corporate partners; and with our affiliated state pharmacy associations and their organization, the National Alliance of State Pharmacy Associations (NASPA). We believe that the issues we face are bigger than any one organization, and that only by working together can we achieve real success for the profession and the patients you take care of.

This latter group, NASPA, has become an important partner. I’d like to give a special shout-out to Becky Snead, NASPA’s Executive Vice President and CEO. I don’t know how she does everything she does, but she does it well. I truly enjoy the partnerships we’ve built and continue to build with NASPA and state associations. For example, many of you may have received in the last couple of months a letter in your mail or e-mail, either from me or from your state pharmacy association executive, or both. Many states are working with us to promote membership in both APhA and your state association. I have gone on record supporting every pharmacist’s membership in his or her state association, and in a similar fashion, many state associations have sent letters to their members promoting membership in APhA. Becky was instrumental in designing this outreach.

NASPA and APhA hope to announce another new and exciting initiative early in the new year. Stay tuned…

The year was certainly one filled with change on the health care reform front. We are now fully locked and loaded into implementation mode. We’re working with anyone who will partner with us to keep pharmacists’ services fully integrated into accountable care organizations (ACOs) and medical homes. I have made numerous visits to innovative practices this year, including an exciting one in the Kansas City area last week and several in North Carolina a month ago. The innovation being led by these folks deserves a broader audience, so we’re building projects around their work and integrating that with our work on principles for collaborative practice. Meanwhile, I encourage each of you in practice to do similar work right where you are. You can use this forum and the comments section to get ideas from others about how to do that.

Thanks for a great year. Your growing support of our work is invaluable as we hustle every day to ensure pharmacists have a relevant place in health care. Please continue to tell me what’s on your mind. Believe me, I don’t just get happy talk. I also get significant input on what is wrong with various aspects of practice, and without that input, we can’t do an effective job. We have significant challenges ahead, including continuing workplace stress, transitions of care challenges, errors in hospitals and in community practice, and the danger of pharmacy services being undervalued or marginalized as health care evolves. I think that together, we’re up to the challenge.

On behalf of the leadership and staff at APhA, we wish you and your family a healthy, happy, and prosperous new year!

Another pharmacist’s story

Friday, December 17th, 2010

I’ve been reading the stories in On Being a Pharmacist: True Stories by Pharmacists, and was inspired to write one of my own. I’ll resist starting it the way Snoopy always started his novel: “It was a dark and stormy night…”

Years in pharmacy practice give every one of us great stories. Maybe this one, which I was reminded of in a conversation with old friends, will stimulate one of yours.

We founded our first pharmacy network in the early 1980s. I was working in my Medicine Shoppe, trying to build it after opening in 1978. In my first 2 years of practice, I was held up at gunpoint three times and broken into twice. Each of those events was a story in its own right; but the net result, other than teaching me to be very observant, was that my work with local police not only netted convictions of the perpetrators, but also helped me to establish a nice relationship with the police and other city workers. This relationship was good for two reasons: I felt safer knowing policemen and their families were in and out of my pharmacy every day, and my young pharmacy practice benefited from taking care of those families.

One day I learned, out of the blue, that one local independent pharmacist had been enterprising enough to read the paper. He had seen an ad placed by the city requesting bids for a pharmacy benefit—and while the rest of the local pharmacy community missed it, he bid on, and won, all of the city employees’ pharmacy business. That meant that his awareness (and my lack of it) caused me to lose, overnight, all of those patients with whom I had worked so hard to develop relationships. There were lots of emotions swirling, but I soon figured out emotion was fruitless. What we needed was action. By this time, I was quite active in our local pharmacy association, so I talked with all the other owners and chain managers in the area. We put together a plan and built a network. We found a claims processor who could provide most of the services we needed, including ID cards for city employees, prior authorization for certain items, and so on. When the next contract renewal came along, we submitted a bid and won the business, which we held for many years. Eventually, we even let the other guy into our network.

That experience taught me a lot about building stuff—that it takes teamwork and imagination, unselfishness, and a willingness to commit to hard work. These are lessons that can be applied today as we face new challenges in the formation of accountable care organizations. These entities will be springing up everywhere, largely through collaborations in local communities like yours. What will your role be? Will you watch as others win the business? Or will you get together with those physician practices in your community to find ways to team up in the provision of excellent care? I think we are on the cusp of great opportunity. At APhA, we’ll be doing our part to get folks thinking about how pharmacists fit in the equation. But don’t wait on us. Dive in! See what you can create. And let us know. We’ll help you tell your story.

In the meantime, read other pharmacists’ impassioned stories in On Being A Pharmacist, published by APhA. Purchase this new book online through Pharmacist.com—for yourself, or as a holiday gift for a colleague.

Berwick says pharmacy central to health care team

Friday, December 3rd, 2010

I’m glad to be back from the Thanksgiving holiday.

At today’s CMS public conference concerning the Community-Based Care Transitions Program, our own Kristina Lunner asked CMS Administrator Donald Berwick, MD, MPP, FRCP, a question about including pharmacists in transitions of care. In response, Berwick said pharmacy is central to the health care team and was thoroughly supportive, Lunner reported in e-mails from the meeting.

In addition, Lunner said she thanked a panel with representatives from organizations that have transitions of care programs, many of which address medications and use pharmacists, and asked them to consider using community pharmacists once patients leave their facility. She said several of them agreed, and many are already doing it—an interesting model involves a Walgreens at a hospital providing bedside services—and strongly agreed that meds are a critical issue and pharmacy is a critical player.

That reminded me of a good friend who is working for a large organization now on promoting their services upstream to the bedside so patients go home to find the right meds already there.

Good stuff. Transitions of care represent major opportunities for pharmacists to contribute.

Can you hear me now?

Tuesday, November 23rd, 2010

Recently, our Government Affairs group received an e-mail from a member. The writer raised a topic that I’ve often heard in my 23 years of hanging around APhA. But today our circumstances are a bit different. I’ll set the stage with the blinded e-mail below, and then follow with some thoughts and data:

I hope this isn’t a dumb question but I’ve been thinking about it a lot lately in trying to market my own services. Have the stakeholders (meaning the coalition of national pharmacy organizations collaborating on health care reform) ever talked about launching a marketing/public service campaign targeting patients about how pharmacists can help them? It has occurred to me that it would be helpful to create a demand from patients for MTM [medication therapy management] and other clinical services to really help our case. Any thoughts on this? Is that outside the scope of government affairs?

Media buys are very expensive. Getting the public’s ear for free is an art. We’ve done what I think is a reasonable job over the years, but it could always be better. More recently, though, we’ve seen our efforts paying off. We are often told, “We need a public relations campaign for pharmacy; the message about what pharmacists have to offer just is not reaching the consumer.”

Well, we have news for you. While you are working, consumers are getting messages about the importance of talking to your pharmacist on TV and radio, in print, and online in blogs and elsewhere. I’d like to share some examples with you from recent media activities by APhA to promote American Pharmacists Month (APhM) and let you know about our ongoing efforts to reach out to consumers to promote pharmacists’ services and the importance of talking to your pharmacist.

Evidence indicates that consumers are increasingly turning to pharmacy as a source of information about their medications, OTCs, immunizations, and more. While I know how busy you are, let’s make sure that we do our part to engage consumers and let them know how accessible we are.

Take a look below at some of the astounding statistics showing what APhA is telling patients about how you can help.

Results of recent APhM satellite media tour
APhA member Adam Welch and staffer Kristen Binaso conducted a series of media interviews in support of APhM: Know Your Medicine—Know Your Pharmacist.

Message: “Listen to your pharmacist”—when it comes to prescription medicines, strict compliance is THE key to good health.

  • Interviews conducted: 23
  • Times interviews aired: 339
  • Number of separate outlets: 189
  • Potential audience reached: 2,786,925

*Please note interviews are still being shown, and statistics are still being compiled.

Notable interviews included:

  • “Get Connected with Conn Jackson,” which has an audience of approximately 20,000 viewers
  • HealthRadio.net, which has an audience of approximately 550,000 listeners
  • “The Daily Buzz,” a syndicated TV show that aired the interview in more than 30 markets across the nation
  • WOFL Fox 35 in Orlando, FL
  • WJXT in Jacksonville, FL
  • KJTV Fox 34 in Lubbock, TX
  • KUSI in San Diego

Pharmacists in the media
APhA also maintains working relationships with major stations to work as a source for segments on pharmacy services. Pharmacists have been featured in recent segments with Dr. Oz on “Good Morning America” and “The Doctors.” Millions of viewers, including policy makers, have seen these messages:

Recent APhA news releases about pharmacy services

APhM Live From New York 2010
Nearly 150 New York–area pharmacy students from 10 schools gathered outside the major morning shows in their white pharmacy coats to promote the “Know Your Medicine—Know Your Pharmacist” campaign. Students received airtime on “Good Morning America,” “The Today Show,” and “The Early Show.”

Finally, how would you feel about the services you have to offer consumers being highlighted in on the CBS Super Screen in Times Square throughout the holiday shopping season, including on New Year’s Eve? Stay tuned.

As promised, here are pictures of the APhA adverstisement in Times Square and the ad video.

Center for Medicare and Medicaid Innovation

Monday, November 22nd, 2010

APhA and other stakeholders are working to secure opportunities for pharmacists that were created with the passage of the Affordable Care Act. Some initiatives to be supported by the Center for Medicare and Medicaid Innovation were announced November 16. Most of the dollars allocated will go to integrating and coordinating care. We understand from our sources that there will be opportunities for pharmacists in the health home and medical home concepts. There will also be a great opportunity to work with states that will be eligible for grants to design care coordination programs for dually eligible (Medicaid and Medicare) patients.

Upbeat crowd in Atlantic City celebrates NJPhA’s 140th

Friday, November 12th, 2010
New Jersey Pharmacists 140th Annual Meeting

Last Saturday, I had the privilege to keynote the 140th meeting of the New Jersey Pharmacists Association (NJPhA) in Atlantic City, NJ. It was great to reconnect with so many old friends and to meet new ones. I was impressed with the upbeat, enthusiastic buzz at the meeting. Attendance was very good, the sessions I attended were excellent, and I got really provocative questions during my discussion of health care reform and what pharmacists can do to optimize our opportunities. Thanks to Harvey Maldow and his staff for their hospitality. Congratulations to President John Colaizzi Jr. and to incoming President Linda Gooen.

It was great to be there for the awards program. I’m always energized by the award winners and by the passion for our profession exhibited by both young and seasoned recipients. These programs are essential for encouraging continued innovation and growth. Congrats to all.

Finally, I’d like to give a shout-out to Al Geser, the retired Executive Director of NJPhA, and his wife, Sylvia. It was great to see him still engaged and supportive of his old organization. In my previous career as APhA’s State Affairs Director 20 years ago, I was the recipient of Al’s support and good advice on many occasions. I always appreciated that about him.

New Jersey is one of the states that APhA is working with to promote association membership. If you’re a New Jersey pharmacist who belongs to APhA, we encourage you to also belong to NJPhA. New Jersey is reciprocating by encouraging New Jersey pharmacists to belong to APhA. We greatly appreciate this partnership as we work together to improve medication use and advance patient care. Our profession needs the full support of every pharmacist if we are to be successful in optimizing the opportunities we’ve created in the Affordable Care Act. Our collaboration with other organizations, which is vital to that success, has never been greater. Let’s keep it up.

Promoting pharmacists’ services on Capitol Hill

Thursday, September 16th, 2010

On Tuesday, members of the APhA Board of Trustees, together with members of the National Alliance of State Pharmacy Associations (NASPA), blitzed Capitol Hill to share insights and information with Members of Congress. We sought to retain the support for and protect the provisions in the Affordable Care Act for the pharmacists’ services that we fought so hard to secure. We reached 47 congressmen and senators in a very productive day. Just as was the case when we promoted our common sense approach to health care last year in the legislative process, we found support on both sides of the aisle and in both chambers for medication therapy management (MTM). However, the legislation only authorizes, but does not appropriate, funds; with this season’s elections underway, things could change. We wanted to be sure our message wasn’t lost.

The primary focus of the Capitol Hill visits was to gain support for the initiation and funding of the MTM Grant Programs (Section 3503). These grant programs would help establish pharmacist-provided MTM programs, providing increased patient access to these important services that improve the quality of care and reduce overall costs, particularly in the treatment of individuals with chronic illnesses.

I hope you’ll take the time to read what we’re up to on Pharmacist.com. In addition to maintaining your membership in both APhA and your state pharmacy association, we encourage you to check out APhA’s Advocacy Key Contact Network and complete the form to join the network.

I’m also writing a blog post on motivation to change. There’s a connection. I hope it makes sense to you.

Thanks to all of you who let me know you’re reading my blog.

How to care for 30 million more patients

Friday, July 23rd, 2010

That was the title of an opinion piece published on July 19 in the Wall Street Journal (subscription required). We all have Dean Pete Vanderveen of the University of Southern California School of Pharmacy to thank for this very succinct, articulate viewpoint.

Dean Vanderveen describes to the world what many of us in pharmacy have been saying—that pharmacists can play a major role in the provision of primary care, especially for the millions of new folks who will be enrolled in health plans as the Affordable Care Act is implemented. You may recall that we met last summer with the White House to pitch pharmacists’ role in primary care, and we’ve continued to work with medicine to ensure there’s no worry regarding “scope creep.” We are emphasizing that our goal is to improve patient care, not usurp physician authority.

To quote Dean Vanderveen, “Pharmacists are not spoiling for a turf war with physicians. The two professions already team up under ‘collaborative practice’ agreements as in Asheville and Los Angeles that clearly define what the pharmacist can and cannot do.”

For our part, we’ve got a lot of work to do if this vision is to become a reality, but we’re working on it. I believe we are doing that as collaboratively as possible.

I would love to have more examples like the ones cited in the opinion piece that describe the safety-net clinics in major metropolitan areas where physicians, pharmacists, and nurses are teaming up to improve care and lower costs in a world where the medically underserved address chronic homelessness, low literacy, and unemployment. Please let us know if you are aware of practice models that are working.

Let’s continue to spread the word about how pharmacists can help fill the gap in the number of primary care providers for our nation’s population!

HCR: There is one more thing

Thursday, June 10th, 2010

As a follow-up to my last post, I thought I’d share one more piece of information. During the Health Affairs health reform briefing, the CEO of the American Hospital Association discussed that group’s “Hospitals in Pursuit of Excellence” initiative, which we applaud. AHA’s nicely designed HPOE website has a great description of a pharmacy-based anticoagulation service. While you’re on the site, also check out a case study that explains how computerized provider order entry systems can be used to address the 1 million serious adverse drug reactions that occur annually in U.S. hospitals.

Challenges and opportunities with HCR implementation (and a musing)

Wednesday, June 9th, 2010

Earlier this week, a group of APhA management team members sat in on a Health Affairs briefing on “Moving Forward on Health Reform.”

The first thing that struck me about this briefing if the continued variation in terminology with regard to the Affordable Care Act. We continue to hear about “health care reform,”  “health insurance reform,” and “health reform” as people discuss the new law.

Of course, it’s not just one law. ACA refers to two laws. The HCR bill signed by President Obama on March 23 was the Patient Protection and Affordable Care Act (Pub. L. 111-148). It was then amended by section 1101 of the Health Care and Education Reconciliation Act of 2010 (Pub. L. 111-152), signed a week later. Since neither bill title alone is accurate, the Obama administration is using “Affordable Care Act,” or ACA, to refer to these bills collectively, and APhA is using that acronym to describe the new law.

In any case, it was clear from the Health Affairs panelists that we’re going to get significant insurance reform, and almost certainly reforms in health information technology (HIT) and integrated care delivery systems. Even though there are hundreds of deadlines in the ACA, some at the conference suggested the government should not be too harsh on enforcing them. I might suggest that it’s easy to predict the future, but it’s hard to predict “when.”

Despite terminology ambivalence, it is clear that the world of health insurance will be very different (and larger) as companies grapple with loss ratio and exclusion policy changes, individual mandates and coverage policies, and a host of other insurance reforms required to implement ACA.  If you’re interested, this issue of Health Affairs will be great reading.

Meanwhile, pharmacy continues to focus on the reforms that we can influence and that will improve the lives of our patients. For example, APhA recently pulled together a 22-page list of the panels, committees, and commissions formed by ACA. We are sorting out which ones are most critical in our quest to promote patient access to pharmacists’ services. We’re working with other associations and groups to “divide and conquer” by supporting their nominees and asking them to support ours as we figure out our priorities.

We’re also working outside the Beltway to integrate care, as promoted by ACA, with our colleagues in medicine, nursing, and other health care disciplines. My attitude is that health care is a team sport, so we’ve got to reach out to our teammates if we want to optimize our respective contributions to care. On June 23, APhA will lead a contingent of pharmacy representatives in a meeting at AMA where we will discuss collaborative drug therapy management and MTM, adherence and immunizations, medical homes, HIT, FDA’s Risk Evaluation and Mitigation Strategies, and educational challenges with physicians and pharmacists. This will primarily be a door opener but promises to set the stage for significant collaboration between organized medicine and pharmacy. I’ll report more on the meeting and follow up later.

Closer to home, I’m happy to report that Bonnie and I watched our nephson’s (it’s a made-up word, but you get it) 8th grade graduation last night. It’s an important event for us, as it was just 2 years ago when he suffered a major health setback, which he weathered like a hero.

And right outside my window, it’s a glorious weather day. I never get used to the feeling of good fortune that we have in occupying this space on the National Mall. I am grateful for the opportunity to serve our members as we all strive to improve medication use and advance patient care—together!